Privacy Policy

Introduction

Beyond Limits Children’s Foundation ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, store, and share personal information provided through our website and services. By using our website, you agree to the terms of this policy.

We comply with the Australian Privacy Act 1988 (Cth) and are committed to maintaining the confidentiality, integrity, and security of your personal information.

Definitions

Personal information refers to information or an opinion that identifies or could reasonably identify an individual, whether true or not, and whether recorded in a material form or not.

General Site Use

We may collect basic personal information when you browse our website or submit a form, including:

  • Name

  • Email address

  • Phone number

  • Messages or inquiries

  • Browser, IP address, and device data (for analytics)

This information is only used to respond to your requests, improve our services, or communicate updates — with your consent.

We use Google Analytics and Microsoft Clarity to understand how visitors interact with our site and to improve user experience. These tools collect anonymous usage data such as page visits, time on site, scroll behavior, and interactions.

You may opt out of Google Analytics tracking using Google’s browser opt-out add-on.

Cookies

We use cookies to enhance your experience on our website. Cookies are small data files that help us recognize you and improve performance and content delivery.

You may manage or disable cookies via your browser settings. Please note that doing so may affect some functionalities of our website.

Donations and Payment Information

Our donation form is securely integrated with Stripe. When you donate:

  • Your payment information is processed directly by Stripe; we do not store any credit card data.

  • Stripe may collect payment and personal information as outlined in their Privacy Policy.

  • We may collect your name, email, donation amount, and donation frequency for receipts and internal reporting.

All transactions are encrypted and processed securely.

You may opt to cover the transaction fee or subscribe to future updates. These preferences are stored with your consent and can be withdrawn at any time.

Financial Assistance Form

Families applying for therapy grants may submit sensitive personal and medical information through our Financial Assistance Application Form, such as:

  • Child’s name, birth date, and diagnosis

  • Household address, income, and financial details

  • Medical/support letters from professionals

  • Supporting documents like payslips, Centrelink statements, or assessments

  • Any voluntarily submitted information

We only use this information to:

  • Evaluate eligibility for our programs

  • Communicate with the applicant

  • Report on our impact (in anonymized form)

All documents are stored in secure, encrypted folders accessible only to authorized staff. We do not share this information unless required by law or explicitly authorized by you.

We do not sell or trade personal or medical information.

Website Hosting & Data Security

Our website is hosted on Squarespace, which implements robust security infrastructure, including:

  • Full-site HTTPS encryption

  • Real-time system monitoring and protection against Denial-of-Service (DoS) attacks

  • Two-factor authentication (2FA) for admin access

  • Password-protected pages (where applicable)

  • PCI-DSS compliance for payment processing via Stripe

  • Secure data centers and backups

Internally, we take additional measures:

  • Encrypted payment processing via Stripe

  • Access controls for authorized staff only

  • Regular audits of privacy and data-handling protocols

Use and Disclosure of Personal Information

We only use and disclose your personal information in accordance with the Privacy Act 1988 (as amended) and this Privacy Policy. Your data may be shared with trusted third parties only in the following cases:

  • As authorised or required by law

  • With your explicit consent

  • With service providers who help us operate our website and communications (e.g. email platforms)

  • With affiliates or partner organisations supporting service delivery

  • With relevant hospitals or authorities for emergency contact purposes

  • If the assets or operations of our organisation are transferred to another party as part of a restructure or merger

Direct Marketing

We may occasionally send you updates or promotional content — but only with your prior consent. You can unsubscribe at any time via the link included in our communications, or by contacting us directly.

Your Rights

You have the right to:

  • Access or correct your personal data

  • Withdraw your consent at any time

  • Request the deletion of your data (subject to legal obligations)

To exercise any of these rights, please contact us directly.

Complaints

If you believe your privacy has been breached or have concerns about how your data is handled, please contact us. We will address your complaint promptly and respectfully.

If you are unsatisfied with our response, you can file a complaint with the Office of the Australian Information Commissioner (OAIC):

Overseas Disclosure

Some of our third-party tools (e.g., Stripe or email platforms) may process data outside Australia. While these countries may not have the same data protection laws, we ensure all providers meet high standards of security and privacy.

External Links

Our website may include links to other websites. We are not responsible for the privacy practices or content of external websites. We recommend reviewing their privacy policies before submitting any personal data.

Copyright

All content on this website, unless otherwise noted, is the property of Beyond Limits Children’s Foundation. You may use materials for personal or educational purposes with appropriate credit. Any commercial or public use requires prior written permission.

Images and videos are either owned by Beyond Limits Children’s Foundation or used with permission. Unauthorized reproduction is not allowed.

Content Disclaimer

The content on this site comes from Beyond Limits Children’s Foundation, including staff, volunteers, partner organisations, and supporters. The information, names, images, and logos are provided "as is", without express or implied warranty. While we strive to keep content accurate and up to date, we cannot guarantee its completeness. Please let us know if you notice any errors.

Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices, tools, or legal requirements. The latest version will always be available on this page, with a revision date.

Contact Us

For any questions or requests regarding this policy or your personal information:

Beyond Limits Children’s Foundation

Email: contact@beyondlimitscf.org.au

Website: https://www.beyondlimitscf.org.au

Thank you for trusting Beyond Limits Children’s Foundation. We are committed to protecting your privacy while supporting your journey.